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14.10.2020by

What you can do in your purchase history

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  • See a complete list of your purchases from the App Store and iTunes Store.
  • Request a refund.
  • Report a problem with an app or other item.
  • See the date when you bought an item or the date when an order was billed.
  • See which payment method was charged for an item.
  • Resend a receipt to yourself via email.

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See your purchase history on your iPhone, iPad, or iPod touch

  1. Open the Settings app.
  2. Tap your name, then tap iTunes & App Store.
  3. Tap your Apple ID, then tap View Apple ID. You might be asked to sign in.
  4. Scroll to Purchase History and tap it. If you want to see purchases that you made more than 90 days prior, tap Last 90 Days, then select a date range.
  5. Find the item, then tap Total Billed.
  6. From here, you can do these things:
  • To request a refund or report a problem with the item, tap the item, then tap 'Report a Problem' and describe your issue.
  • To see the date when you bought the item and the device you used to buy it, tap the item.
  • To send yourself a new email receipt, tap Resend. You can’t send a receipt for a free item.

Learn what to do if you don’t see the item you’re looking for or if you see unexpected charges.

Aug 02, 2020. Sep 11, 2020.

See your purchase history on your computer

  1. Open the Music app or iTunes. From the menu bar at the top of the screen, choose Account, then click View My Account.
  2. On the Account Information page, scroll down to Purchase History. Next to Most Recent Purchase, click See All.
  3. Find the item. It might take a moment for your Purchase History to appear. If you want to see purchases that you made more than 90 days prior, click Last 90 Days, then select a date range.
  4. From here, you can do these things:
  • To request a refund or report a problem with the item, click More, then click 'Report a Problem' and describe your issue.
  • To send yourself a new email receipt, click the order ID, then click Resend. You can’t send a receipt for a free item.
  • To see which device you used to purchase the item, click More.

Learn what to do if you don’t see the item you’re looking for or if you see unexpected charges.

See recent purchases on any device

  1. Go to reportaproblem.apple.com.
  2. Sign in with your Apple ID and password.
  3. A list of your recent purchases appears. From here, you can view a receipt, request a refund, or report a problem with an item. If you’re not sure what you were charged for but you know the exact amount, search for the amount.

If you want to see charges for Apple Music, Apple News+, or iCloud storage, or charges from older purchases, view your purchase history through Settings or the App Store.

Learn what to do if you don’t see the item you’re looking for or if you see unexpected charges.

If you can't find an item in your purchase history

If you can’t find the item you’re looking for, try these things before you contact Apple.

Find out if a family member purchased the item

If you use Family Sharing, your purchase history shows purchases that you made using your Apple ID, but you won't see what other family members bought. To see what other family members bought, sign in with their Apple ID.

If you want to control what kids buy, use Ask to Buy or Restrictions.

Turn on Ask to Buy.

Use Restrictions on your iPhone, iPad, or iPod touch.

Check if you purchased the item with a different Apple ID

If you don't see an item in your purchase history, you might have been signed in with a different Apple ID when you made the purchase. Sign in with that Apple ID to check if your purchases were billed to that account.

Sign in with your Apple ID.

If you still can’t find your purchase, contact Apple Support.

If you see purchases that you don't recognize or unexpected charges

  • If you see items in your purchase history that you don't remember buying, check if someone else who uses your device, such as a family member, bought the item. If someone else is using your Apple ID and password, change your Apple ID password.
  • If you don't recognize a charge on your statement from your bank or financial institution, try these steps.
  • If you still need help, contact Apple Support.

Learn more

  • If you see an in-app purchase in your purchase history but you don't see it in the app, learn how to restore in-app purchases.
  • Request a refund.
  • Before you can request a refund, you might need to pay for pending purchases or fix a problem with your payment method.
  • Learn about how App Store and iTunes Store purchases are billed.
  • If you received a suspicious email notification about a purchase, the email might not be from Apple or reflect actual charges to your account. Learn how to identify legitimate App Store or iTunes Store emails.
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Store availability and features might vary by country or region. Learn what’s available in your country or region.


You can browse and buy apps in the App Store on your iPhone, iPad, iPod touch, on your Apple Watch, on your Mac, or on your Apple TV.

Browse and buy

To download and buy apps from the App Store, you need an Apple ID. Your Apple ID is the account that you use to access Apple services. If you use other Apple services like iCloud, sign in to the App Store with the same Apple ID. If you don't have an Apple ID, you can create one.

If you're in the App Store on any of your devices and see the download button near an app, you already bought or downloaded that app. When you tap or click the download button , the app downloads to your device again, but you are not charged again. You can also see a list of apps that you purchased and redownload them.

Learn what payment methods you can use to buy apps and other content. You can also create an Apple ID without a payment method when you download a free app.

How to buy apps on your iPhone, iPad, or iPod touch

  1. Tap the App Store app on your Home screen.
  2. Browse or search for the app that you want to download, then tap the app.
  3. Tap the price or tap Get. You might need to sign in with your Apple ID.
    If you find a game that says Arcade, subscribe to Apple Arcade to play the game.

After your app finishes downloading, you can move it to a different spot on your Home screen. Apps stay up-to-date by default, but you can learn more about updating apps.

You can make additional purchases within some apps. If you set up Family Sharing, you can use Ask to Buy so that kids must get permission before they make in-app purchases. Learn more about in-app purchases.

If an app is sold with an iMessage app or sticker pack, you can open it in Messages.

How to buy apps on your Apple Watch

With watchOS 6, you can download apps directly from the App Store on your Apple Watch. You can also add apps to your Apple Watch from your iPhone.

  1. Open the App Store app.
  2. Browse or search for the app that you want to download, then tap the app.
  3. Tap the price or tap Get. You might need to sign in with your Apple ID.
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Apps stay up-to-date by default, but you can learn more about updating apps.

If you set up Family Sharing, you can use Ask to Buy so that kids must get permission before they download an app or make an in-app purchase. Learn more about in-app purchases.

How to buy apps on your Mac

  1. Open the App Store.
  2. Browse or search for the app that you want to download. Apps for iPhone, iPad, and iPod touch don't always have a version for Mac.
  3. Click the app.
  4. Click the price, then click Buy App. If you don't see a price, click Get, then click Install App. You might need to sign in with your Apple ID. If you find a game that says Arcade, subscribe to Apple Arcade to play the game.

After your app finishes downloading, you can find it and keep it organized in Launchpad. Apps stay up-to-date by default, but you can learn more about updating apps.

You can make additional purchases within some apps. If you set up Family Sharing, you can use Ask to Buy so that kids must get permission before they make in-app purchases. Learn more about in-app purchases.

How to buy apps on your Apple TV

  1. Open the App Store on your Apple TV.
  2. Browse or search for the app that you want to download, then select the app.
  3. Select the price or select Get. You might need to sign in with your Apple ID.
    If you find a game that says Arcade, subscribe to Apple Arcade to play the game.

After your app finishes downloading, you can move it around on your Home screen. Your apps will update automatically.

You can make additional purchases within some apps. You can use Restrictions to restrict, block, or allow in-app purchases. Learn more about in-app purchases.

The App Store isn’t available on Apple TV (3rd generation or earlier).

Get information about an app

If you want to know specific information about an app, like what languages the app is available in, the app’s file size, or its compatibility with other Apple devices, scroll to the bottom of an app’s page. You might be able to tap some sections to learn more.

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You can also contact the app developer for help with an app's functionality.

Get help with billing

From App To Startup

  • Learn what to do if you see a charge from an app that you don't recognize.
  • Learn how to cancel an in-app subscription.
  • If you can’t update your apps because your payment method is declined, update or change your payment method.
  • If you have another issue with an app, report a problem or contact Apple Support.

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  • If your App Store is missing or you can't find it on your device, you might have parental controls turned on. Adjust your iTunes & App Store Purchases settings and make sure that you choose 'Allow' for the Installing Apps setting.
  • Learn what to do if an app unexpectedly quits, stops responding while installing, or won't open.
  • Learn what to do if you can't download apps, or if apps get stuck.
  • If you want to download apps that are larger than 200 MB over cellular, go to Settings > [your name] > iTunes & App Store, then tap App Downloads and choose the option that you want.
  • If you bought part of an apps bundle, the price of the full apps bundle is reduced by the amount you already spent.
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